Please read these Terms of Use (the "Terms") carefully before using the https://www.repora.com website and the Repora platform reached through it (together, the "Service"). The Service is owned and operated by Velvet Software Limited, registered in Dublin, Ireland (company registration no. 633270) ("us", "we", or "our").
Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
1. Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on the Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions that occur under your password, whether that password is for our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or any unauthorized use of your account.
2. Copyright Policy
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes copyright or other intellectual property rights ("Infringement") of any person.
If you are a copyright owner, or are authorized to act on behalf of one, and you believe that a copyrighted work has been copied in a way that constitutes copyright infringement taking place through the Service, you must submit a written notice to "Copyright Infringement" at dmca@repora.com and include in your notice a detailed description of the alleged Infringement.
For our full DMCA policy, please see our DMCA Policy Page
We disclose personal data only to the recipients, and for the purposes, listed in our Privacy Policy. Disclosure required by law is one of those purposes; it is not the only one, and the Privacy Policy sets out the rest.
You may be held liable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.
3. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Velvet Software Limited and its licensors. The Service is protected by copyright, trademark, and other applicable laws. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Velvet Software Limited.
Documents and other content you upload to the Service remain yours. You grant us only the permission we need to host, store, transmit, index, convert and display that content in order to provide the Service to you and to the people you give access to, and to make the backups that operating the Service requires. We do not acquire ownership of it, and that permission ends when the content is deleted from the Service.
4. Links to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Repora.com.
We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused, or alleged to be caused, by or in connection with the use of, or reliance on, any such content, goods, or services available on or through any such websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
6. Subscriptions, Payment, Cancellation and Termination
Individual and Team are subscriptions billed in advance to the account owner, monthly or annually, and renew automatically until they are cancelled. The first payment is taken when the subscription starts and each later payment is taken on the renewal date. Enterprise runs on the written agreement signed with us, and where that agreement conflicts with these Terms, the agreement takes precedence. Prices are quoted in US dollars (USD) and exclude tax. Any tax that applies is set out in the billing arrangement we confirm with you.
Velvet Software Limited is the seller for every Repora subscription. No other company sells Repora on our behalf, and no intermediary stands between you and us. We do not take payment on this website: repora.com has no checkout, and a published price is not an offer you can buy on the spot.
Repora is sold as a business subscription priced per month in US dollars: Individual and Team are billed to the account owner, and Enterprise is agreed in writing and invoiced. Billing is arranged when we set up your account: payment is by card, handled by a regulated payment provider, or by bank transfer for invoiced accounts. Velvet Software Limited issues the receipt or invoice for the subscription and remains responsible for providing the Service and for product support.
Repora is delivered electronically as a hosted service reached in a web browser; nothing is shipped and no licence key is issued. No payment is taken on repora.com: the website has no checkout, and a published price is not an offer you can buy on the spot. Access is granted by application. Once we have agreed the plan and the start date with you in writing, we open the account and send sign-in details to the account owner by email, and confirm the billing arrangement with you, so nothing is charged for a period we have not made available. If a payment has been taken and access is not available, tell support@repora.com and we will restore access or return the payment.
Cancel at any time from your account. Cancelling stops the next renewal; the plan stays active until the end of the period you have already paid for. Stopping use of Repora does not by itself cancel a subscription.
If Repora is not what you expected, tell us within 14 days of a payment and we refund that payment in full. This applies to a renewal payment as well as to a first purchase. We approve the refund and return the money to the payment method used for the order. Enterprise accounts are governed by the refund terms written into the signed agreement.
If you buy as a consumer rather than for a business, the Consumer Rights Act 2022 gives you 14 days from the day the contract is concluded to cancel a distance contract for a digital service. Velvet Software Limited is the seller under that contract, so a statutory cancellation is exercised against Velvet Software Limited; write to support@repora.com and we will action it. If you asked for the service to start during that period, you can be charged for what you used before you cancelled. The money-back commitment set out above is a separate promise we make in addition to that statutory right; it applies to business and consumer purchases alike, and where the two differ, the one more favourable to you applies.
When the paid period ends, access to the account ends with it. There is no free plan to fall back to, so export what you need before that period ends. If you need more time, tell support before the period ends and we will arrange it. To have the account and everything in it deleted permanently, ask us from the contact form. We confirm by email before anything is removed.
We may suspend or terminate an account where you breach these Terms, where a payment due to us is not made, or where we are required to do so by law. Except where the breach or a legal requirement makes it impossible, we will tell you first and give you a reasonable opportunity to put the matter right and to export your content. Termination does not affect any refund already due to you.
7. Limitation of Liability
In no event shall Velvet Software Limited, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
8. Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and course of performance.
Velvet Software Limited, its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will be uninterrupted, secure, or available at any particular time or location; b) any errors or defects will be corrected; or c) the results of using the Service will meet your requirements.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Ireland, without regard to its conflict of law provisions. All trademarks and other intellectual property rights in the Service are owned by Velvet Software Limited of Dublin, Ireland.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
10. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
11. Contact and Complaints
If you have any questions regarding these Terms of Use, please contact us at support@repora.com. If our reply does not resolve the matter, say so in the same email and ask for it to be escalated; an escalated complaint is handled by Velvet Software Limited at its registered office, 29 Earlsfort Terrace, Dublin 2, D02 AY28, Ireland. A question about an invoice, a payment or a refund on an order is answered by us at the same address. Contacting us does not affect any right you have to dispute a card payment with your bank.