Billing, Delivery and Refunds

Who You Buy From

Velvet Software Limited is the seller for every Repora subscription. It develops and operates Repora, provides product support, issues the receipt or invoice and answers payment enquiries and refund requests. No other company sells Repora on our behalf, and no intermediary stands between you and us.

Repora is sold as a business subscription priced per month in US dollars: Individual and Team are billed to the account owner, and Enterprise is agreed in writing and invoiced.

No payment is taken on this website. Billing is arranged when we set up your account: payment is by card, handled by a regulated payment provider, or by bank transfer for invoiced accounts. We confirm the billing arrangement with you in writing before the subscription starts.

Our Terms of Use govern your use of Repora. Product questions, and anything about how Repora works, come to us at support@repora.com.

What You Receive, and When

Repora is delivered electronically as a hosted service you reach in a web browser. Nothing is shipped, there is no physical product, and no download or licence key is issued. What you receive is a Repora account for the plan you agreed: shared spaces and folders, document previews and conversions, search across your stored files and connected drives, and — on Team and Enterprise — access controls, approval workflows, automation rules and activity history. Storage and supported formats are the ones confirmed with you during onboarding.

The order of events is:

1. You contact us, or book a meeting with our team. This creates no account, activates nothing and starts no payment.
2. We talk to you, and we agree the plan, the number of people and the start date in writing.
3. We open the account and send the sign-in details to the account owner's email address.
4. We confirm the billing arrangement with you, and the subscription starts.

Because access is arranged before the subscription starts, nothing is charged for a period we have not made available. If a payment has been taken and access is not available to you, tell support@repora.com and we will restore access or return the payment.

Prices, Currency and Tax

Individual is US$15 per month for one person. Team is US$30 per user per month, with a minimum of 2 users, so a team starts at US$60 per month. Enterprise pricing is agreed with you in writing. The prices published on our pricing page are the prices we sell at.

All prices are in US dollars (USD) and exclude tax. Any tax that applies is set out in the billing arrangement we confirm with you when we set up your account, and the amount we confirm is the amount you are charged.

Renewal and Cancellation

Individual and Team are subscriptions billed in advance to the account owner. They renew automatically, at the same price, on the same day of each billing period until they are cancelled: a monthly plan is charged every month on the day the subscription started, and an annual plan every year on that date. The first payment is taken when the subscription starts, and each later payment is taken on the renewal date. There is no minimum term beyond the period you have paid for, and there is no cancellation fee.

Cancel at any time from your account, or by emailing support@repora.com from the address that owns the account. Cancelling stops the next renewal; the plan stays active until the end of the period you have already paid for. Stopping use of Repora does not by itself cancel a subscription. We confirm a cancellation by email, with the date access ends.

When the paid period ends, access to the account ends with it, so export what you need before that date. Cancelling a subscription and asking us to delete an account are separate requests; both are described in our Terms of Use.

Enterprise runs on the written agreement signed with us, and that agreement sets the term, the renewal and the notice period.

Refunds and Cancellation Rights

Our money-back commitment. If Repora is not what you expected, tell us within 14 days of a payment and we refund that payment in full. This applies to a renewal payment as well as to a first purchase, and it applies whether you buy as a business or as a consumer. We approve the refund and return the money to the payment method used for the order. Enterprise accounts are governed by the refund terms written into the signed agreement.

Your statutory cancellation right. If you buy as a consumer — that is, as an individual acting outside a trade, business or profession — the Consumer Rights Act 2022 gives you 14 days from the day the contract is concluded to cancel a distance contract for a digital service. Our Individual plan is a single-person plan and can be bought that way, so this right can apply. Velvet Software Limited is the seller under that contract, so the statutory cancellation is exercised against Velvet Software Limited; write to support@repora.com and we will action it. If you asked for the service to start during that period, you can be charged for the part of it you used before you cancelled.

The money-back commitment above is a separate promise we make in addition to that statutory right, and the two are not the same thing: the statutory right is given to consumers by law, and the money-back commitment is offered by us to every customer. Where they differ, the one more favourable to you applies. Nothing on this page limits a right you have under Irish or EU consumer law, and nothing on it limits your right to dispute a card payment with your bank.

To ask for a refund, email support@repora.com from the address used for the purchase, with the order reference from your receipt. We answer refund requests by email and tell you the outcome; where a refund is approved, it is returned to the payment method used for the order, and the time it takes to appear is set by the payment provider and your bank.

Payment Methods and Card Data

No payment is taken on this website: there is no checkout and no payment form on repora.com. Once an we have set up your account, we confirm the billing arrangement with you and payment is made either by card, handled by a regulated payment provider, or by bank transfer for invoiced accounts. Bank transfer is the usual route for Enterprise and annual agreements.

We do not collect, process or store card numbers, card security codes or bank details, and no card details reach Repora's servers. We receive the record of a payment: who paid, for which plan, when, and how much. Our Privacy Policy explains what we do with that.

Support and Complaints

Email support@repora.com for anything to do with your account, your plan, a payment or a refund; you can also use the contact form. We answer by email. We do not publish a guaranteed response time or a contractual uptime commitment, and we say so rather than imply one.

If our reply does not resolve the matter, say so in the same email thread and ask for the complaint to be escalated. An escalated complaint is handled by Velvet Software Limited at its registered office below, and we will confirm the outcome to you in writing. Please give us the chance to put a problem right first — but contacting us is not a condition of anything, and it does not affect your right to raise the matter with your bank or with a consumer protection body in your country.

Company Details

Repora is operated by Velvet Software Limited, a private company limited by shares registered in Ireland, company registration number 633270. Registered office: 29 Earlsfort Terrace, Dublin 2, D02 AY28, Ireland. Contact: support@repora.com.

Velvet Software Limited is named as the seller on the receipt or invoice you receive.